Type: Windows
Category: Office tools
Size: 39.1 MB
The program is designed to automate processes with customers. PGCSoft CRM Express Professional helps to organize the effective
work ofsales, marketing, service at all stages of interaction with customers.
2. Managing contacts with customers, taking into account the history of contacts with customers, the registrationrequirements
of customers, rapid transfer of information between departments, planning, contacts
3. Planning and control activities, coordination of work in time, the system of remindersand the issuance of jobs;
4. Business process management by working with clients, creating rules of working with clients and patterns of typical action
for the sale and service ofclaims;
5. Sales management, development of technology sales of various product groups, managing the stages and phases of the sale, the
creation of standard templates of action, themechanism of the preparation of business proposals, mechanism of operation
management and analysis of the sales cycle – "funnel" of sales;
6. Integration with financial andaccounting software allows you to create a common information space to work with clients;
7. Marketing Management – segmenting customers, manage marketing companies, evaluating theeffectiveness of advertising and
marketing campaigns;
8. Questioning – gathering information about customers, products, competitors, regions. Analysis of questionnaires;
9. Telemarketing -providing mass Calling customers for a given scenario conversation, contact and registration forms;
10. Service and warranty service. Accounting for goods in services: the serial number,date and type of service, management
service customer care, management of service orders treatment;
11. Multivariate analysis of sales, ABC sales analysis, analysis of work with clients,staff's performance, analysis of client
base;
12. The knowledge base of sales, products, competitors, service, structuring of information, search by keyword, quick accessto
information;
13. Privacy policy, setting up for users right to access information, providing the user access only to information on its
customers;
14. Facilitate the implementation ofroutine operations, integration with email, reporting, assistant commissioning of new
customers, search twins clients, the group handling customer filters.
15. And much more ……
For moreinformation and want to contact your home page on the program.
Among the most characteristic features is to provide multi-user mode and complete adaptation to the work of the network.
CRMSoftware CRM-Express Professional is a Contact, eSales and eMarketing Manager. CRM-Express can manage your marketing,
customers, sales and orders. Features include SMS abilities, E-mailClient, Calendar, Address Book, My work day, News Feeds,
Meeting Planner, Company Library, Form Designer, Journal. CRM-Express is now fully re-entrant, multi-user and networkenabled.
Allows for any number of simultaneous users to an address book.
Professional Edition This is a multi user edition meant for one or more users. This edition can share databases on anetwork on
more than one computer.
Easy to use
Menu items can be switched off to only show what you need. This simplifies the program to make it easier to learn and use.
Fax and Callmanagement
Send Faxes, make calls with dial-up and call-timing
Email Client
Fast, Multi-threaded Email with Templates and Mail merge for Email Send and Receive
Reports
Create Salesperformance and management reports quickly and easily
Some outstanding features:
Address Book
* View and edit all communications with a contact immediately including emails sent andreceived
* Changes made to a contact is immediately available to all users on the network
* All changes made via synchronization is immediately available on the network
* Any number ofcustom fields can be added
* Auto-dial from any contact number
* Communicate via Email, Fax and SMS. Store communicated messages by contact for easy retrieval.
Email
* Synchronize emailwith computers not always connected to the network
* Advanced set of rules allow you to
o Parse email messages to CSV files
o Auto-add new contacts to email lists
o Auto-remove contactsfrom email lists
o Auto-reply with templates
o Auto-create new contacts from email messages
* Share email – email changes are immediately available to all users
* Manage emaillists
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http://hotfile.com/dl/46632739/c57ad19/PGCSoft.CRM.Express.Professional.v2010.5.2.0.rar.html